SSF1 : ADMINISTRATORS DEVELOPMENT PROGRAM

Soft Skill Programme

Program Overview

Most clerical staff, receptionist and junior secretaries are being left behind and often they are assumed as less important members of the team. Their positions are as backup teams, which help the organisation machinery, move daily. Management usually does not realise the vital part these groups play in the growth of the organisation. Their work might seem less significant compare to manage task, but do you know the company’s bottom line? This 2-days course has been specially designed to equip your support staff with the necessary skills to tackle their daily task with interest, vigour and enthusiasm. In additional this training will help them to plan and execute their work in a more organised way.

  • None
  • Leader
  • Supervisor
  • Executive
  • Manager
  • To improve the professionalism of the staff and enhance their image in the organisation.
  • To build a working relationship with other.
  • To learn how to communicate better with peers, subordinates, and superiors.
  • Learn how to handle visitors professionally.
  • To manage unproductive time and work.
  • To enhance telephone communication skills.
  • Learn basic of an efficient filing system.
  • Improve self-confidence and build a personality.
  • Be assertive when the need arises.

    Participant will be able to:

  • Learn how to communicate better with peers, subordinates, and superiors.
  • Improve the professionalism of the staff and enhance their image in the organisation.
  • Training material : English language
  • Lecture : Malay and/or English language
  • Activities
  • Q&A
  • Manage Roles, Responsibilities and Team Work
  • Manage Relationships and Communication
  • Communication Techniques to Sustain and Improve Results
  • Manage Time and Priorities
  • Manage Change

In-House Training

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