SSD3 : THE ART OF EFFECTIVE COMMUNICATION & RAPPORT BUILDING

Soft Skill Programme

Program Overview

The bloodline of an organisation lies on communication. People are constantly communicating information, ideas, strategies, presenting new products to someone or everyone. Thus, organisation has come to an understanding that cultivating good communication at workplace is a pre-requisite for all employees in an organisation. Good communication can have a positive and mobilising effect on employees. Presenting good communication skills and organisational success are directly related. Barriers of communications such as misinterpretation, lack of confidence, ignorance, and disinterest can affect productivity. As such the need to equip oneself with effective communication and rapport building is critical to an organisation.

  • None
  • Manager
  • Assistant Manager
  • Engineer
  • Executive and Junior Executive
  • All who want to improve their communication skills
    • i>
  • Describe the importance of communication and how it affects business results.
  • Learn how to use communication strategies to enhance self-esteem of employees and motivate them to take on new challenges and manage change effectively.
  • Acquire the skills on how to ask the right questions to gather information and to check whether your message has been understood.
  • Engaging and motivate self and others
  • Create a win-win situation by applying human relationship principles when dealing with customers, staff, colleagues and supervisors.

    Participant will be able to:

  • Gain a better understanding of how to handle difficult conversations and saves valuable time of the company.
  • Feel more confident communicating with others in social situations and improves the efficiency of work.
  • Become a better communicator at work and in personal life.
  • Learn how to become a good listener.
  • Training material : English language
  • Lecture : Malay and/or English language
  • Activities
  • Q&A
  • The Power of Communication
  • Seek To Understand & Ask The Right Questions
  • Communication Technique to Sustain and Improve Results
  • Motivation, Maintaining & Enhancing Relationships at the Workplace

In-House Training

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