SSA1 : Mindset and Employee Motivation

Soft skill Programme

Program Overview

Many organisations in the service industry believe customers are very important in their business. However, keeping the employees happy can ensure customers are treated right. How can we ensure employees have the right mindset and motivation at work? All of us have our good days and not so good days. What is the best way to maximise good days and ourselves up when we are in the not-so-good day situation? The course equipts participants with the knowledge and skills to maintain positive mindset and be motivated at work. When employees are motivated, performance will improve and organisations will get the result they want.

  • None
  • Organisation who want positive and motivated employees at work and in their life.
  • Discover energy points to self-motivation.
  • Prepare SMART goal setting using ST, MT and LT strategies.
  • Recognise the barriers in delivering exceptional service.
  • Learn techniques of better personal grooming.
  • Recognise and use better time and stress management techniques.
  • Develop practical and usable personal action plan.

    Participant will be able to:

  • Improve their personal effectiveness by discover energy points to self-motivation.
  • Prepare SMART goal setting using ST, MT and LT strategies to improve their performance in any aspect of their life.
  • Recognise the barriers by remove things which stand in the way in delivering exceptional service.
  • Know techniques of better personal grooming that can have significant impact on quality of living.
  • Recognise and use better time and stress management techniques that can have long lasting benefits for the organisation.
  • Develop practical and usable personal action plant to improve their job performance.
  • Training material : English language
  • Lecture : Malay and/or English language
  • Software demonstration
  • Activities
  • Q&A
  • The Motivation Secret
  • Goal Setting and Motivation
  • Personal Grooming and Self Image
  • The Importance of Time Management
  • Stress Management for Better Motivation
  • Personal Motivation Action Plan

In-House Training

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