It takes more than business savvy to get ahead at the workplace. Successful supervisors combine their professional and management expertise with strong interpersonal skills to lead people and achieve results. Supervisors are also often seen as problem solver and the leader that directs the team towards success. The behaviour of the supervisors affects the actions of their team. This 2-days course equipts participants with the knowledge of effective leadership skills and influential communication techniques to become better supervisors. Learn the importance of team dynamics and how an understanding of others – their goals and values needs and wants – can lead to more effective supervision, delegation, conflict resolution and overall team performance.
Participant will be able to: