Customer is King! Many organisations in the service industry believe customers are very important in their business. Does everyone in the business team realise this? How can we bring the service level from good to great? What is the best way to handle difficult customers and maintain long-term relationship with your customers? What is the best way to communicate the importance of excellent service to all staff in your organisation? This 2-days training equipts participants with the knowledge and skills to maintain excellent customer service in the organisation, as well as ways to handle complaints satisfactorily.
Participant will be able to: